Operations

Core Services

Through our Equity Services Group, client firms may either use our Correspondent Trading Services Desk or go directly to any trading desk for:

  • Execution services on all your NASDAQ and listed equities, options and futures orders.
  • Servicing all outside money managers.
  • Full documentation of best execution metrics.

Correspondent Operations Relationship Team (CORT)

Our Correspondent Operations Relationship Team (CORT) applies their extensive knowledge of retail brokerage operations to help ensure our clients take full advantage of our comprehensive services and resources. They start by analyzing your operating model and objectives and then collaborate with our operations team and your Relationship Manager.

They advocate for your firm across the organization and aim for the highest level of satisfaction in operations process and service. This goal is supported through:

  • Personalized training.
  • Best practice analysis and feedback.
  • Regular roundtable meetings.
  • Monthly operations open house tours, Lunch & Learn sessions and operations conference calls.

OpsMAXSM

Easily accessible through InfoMax, our proprietary intranet, OpsMAXSM is your source for everything operational. With an easy-to-navigate design, here you can quickly find answers to virtually any operational, procedural or processing question.